FAQ

Frequently Asked Questions

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Your Voice Matters: We're Here to Listen

At RDD, we believe in the power of feedback. Whether you have questions about our products or suggestions for improvement, we’re always ready to listen. Our dedicated team is here to provide the support you need. Feel free to reach out to us anytime – your satisfaction is our top priority.

Common Questions

Most Popular Questions

Are you directly manufacturer or trader?

We are a direct manufacturer from Shenzhen, China. Welcome to visit.

Can you make my own design?

Sure, we have our own R&D team to help you finish it.

Is your material environmental?

Yes, our materials are approved by ISO 9001/FCC/CE/ROHS.

Could you print my logo on your package or customize my own package?

Yes, just provide us with your logo and package original file, and we will make an effect drawing for you to confirm and proceed.

What is the shipping port?

We ship goods via Shenzhen or Guangzhou port.

How long will we get the order?

For stocked goods, it will take 1-5 days to ship without other drafts. For non-stocked goods, the lead time depends on the order quantity.

How do you control the quality?

We make samples before mass production, do 100% inspection during production, then random inspection before packing, and take pictures after packing.

Can you guarantee the quality of the product?

Sure, high quality gives us confidence to do business with your company. Long-term cooperation is what we need most instead of short-term cooperation.

Can you accept all delivery terms and payment terms?

We usually do FOB delivery terms and payment terms T/T or Trade Assurance Service from Alibaba.com.

Do you offer customization for headphone accessories like cables, cases, and driver units?

Yes, we provide customization services for headphone accessories including cables, cases, and driver units. We can personalize them according to customer requirements.

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